CRM Consultancy

CRM projects have been much maligned and in the main this is due to bad design, unrealistic expectations or over-selling by the vendors. What is clear is that without clear goals and the correct set of processes, customer relationships will never be managed optimally.

We have a depth of experience in mapping and aligning process to support CRM projects in the pharmaceutical industry. Our consultancy services can address the following areas:

CRM readiness evaluation and benchmarking including financial benefit modelling to justify costs
Impartial vendor selection
Data integration and migration planning
Project risk assessment
CRM implementation pathway planning
Process mapping and benchmarking to establish the main areas of increased productivity
System and end-user process enhancements to existing CRM implementations
Training support planning
Key Performance Indicator definition and measurement for return on investment reporting to support continued CRM adoption and development.
User acceptance testing
Maintaining and monitoring a successful implementation
End user report planning and design

This type of consultancy is very much unique for each client and as such we offer fixed price and daily rates for any of the above areas.

Thorough consultancy to ensure customer relationship management delivers the expected benefits. ROI , that's clearly evidenced and effectively communicated to support & maintain user buy in.