CRM Consultancy

CRM projects have been much maligned and in the main this is due to bad design, unrealistic expectations or over-selling by the vendors. What is clear is that without clear goals and the correct set of processes, customer relationships will never be managed optimally.

We have a depth of experience in mapping and aligning process to support CRM projects in the pharmaceutical industry. Our consultancy services can address the following areas:

• CRM readiness evaluation and benchmarking including financial benefit modelling to justify costs

• Impartial vendor selection

• Data integration and migration planning

• Project risk assessment

• CRM implementation pathway planning

• Process mapping and benchmarking to establish the main areas of increased productivity

• System and end-user process enhancements to existing CRM implementations

• Training support planning

• Key Performance Indicator definition and measurement for return on investment reporting to support continued CRM adoption and development.

• User acceptance testing

• Maintaining and monitoring a successful implementation

• End user report planning and design

This type of consultancy is very much unique for each client and as such we offer fixed price and daily rates for any of the above areas.